Privacy Policy

Effective Date: October 27, 2025

BlueRoo Vape & Smoke Shop (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or use any of our services, including in-store pickup, delivery, or shipping. By accessing our website or purchasing from us, you agree to the practices described in this policy.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.

1. Age Restriction (21+ Only)

Our website and services are intended for adults 21 years of age or older. We do not knowingly collect or store information from anyone under 21. If we learn that we have collected data from someone under 21, we will promptly delete it.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

Name
Email address
Phone number
Billing and shipping address
Date of birth / age verification
Account login details (if you create an account)

B. Payment Information

Payment details are collected and processed by secure third-party payment processors. We do not store full credit card numbers on our servers.

C. Order, Delivery & Service Information

Order history
Delivery or shipping details
Customer support communications

D. Automatically Collected Information (Cookies & Tracking)

IP address
Browser type and device information
Pages viewed, clicks, and time on site
Cookies and tracking pixels (e.g., Google Analytics)

3. How We Use Your Information

We use collected information to:

Process orders, payments, deliveries, and returns
Verify legal age (21+) and identity if required
Improve website experience and store performance
Send order updates and important service messages
Personalize ads, marketing, and website content
Maintain security, prevent fraud, and comply with the law

4. Cookies & Tracking Technologies

We use cookies, analytics, and tracking pixels to improve user experience, analyze website performance, and deliver relevant advertising. You may disable cookies in your browser; however, certain website features may not function properly.

5. Sharing of Information

We do not sell your personal data. We may share your information only with:

Service providers (shipping carriers, payment processors, age verification services, email platforms, analytics tools)
Marketing and advertising partners (Google, or similar)
Compliance or legal authorities when required by law

All third-party partners are required to safeguard your data.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no internet or electronic system is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to personal information we hold about you
Request correction or deletion of your data
Opt-out of marketing emails at any time
Restrict or object to certain data uses

To submit a request, contact us.

8. Data Retention

We retain information as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. International Visitors

If you access our website from outside the United States, you acknowledge that your information may be processed in the U.S., where privacy laws may differ from your home country.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted with a new “Effective Date.” Continued use of our website means you accept any updates.

12. Contact Information

If you have questions about this Privacy Policy or your personal data, contact us.

BlueRoo Vape & Smoke Shop is your trusted smoke shop in Knoxville for vapes, kratom, cigars, wraps, hookahs, glass, and nicotine pouches — with same-day delivery and friendly service you can count on.